Refund & Cancellation Policy

UPxMe is a digital platform. The categories below describe how each type of transaction is treated.

1. Wallet top-ups

• Successful top-ups are non-refundable as a cash refund. The credited balance can be used to buy talent tokens or withdrawn to your bank/UPI per the withdrawal rules below.
• Failed top-ups (where the wallet was not credited) are auto-reversed by Razorpay within 5–7 business days. If you don't see a reversal, write to hello@upxme.in with the Razorpay payment ID.
• Duplicate charges are detected by our idempotent crediting system. If by exception a duplicate occurs, the duplicate amount is refunded to the original payment method within 7 business days.

2. Token purchases

• Token purchases are not refundable once executed. They are market transactions priced by the AMM at the time of trade.
• To exit a position, sell the tokens back to the AMM at the live price. The proceeds (after the 2% talent brokerage and 0.5% platform fee) are credited to your wallet instantly.
• If a transaction fails after debit but before token allotment, the full amount is automatically reversed to your wallet within minutes. If not, contact support.

3. Withdrawals

• Withdrawal requests can be cancelled until they enter "Processing" status. Once processed, they cannot be reversed.
• If a withdrawal is rejected by the bank/UPI provider (incorrect details, KYC mismatch, etc.), the amount is auto-credited back to your wallet within 3 business days.

4. Player listing fees

Player listings are currently free. If a paid listing tier is introduced, fees will be non-refundable once the application is accepted.

5. How to request a refund

1. Email hello@upxme.in from your registered email address.
2. Include: your registered phone, the transaction ID, the date, and a clear description of the issue.
3. We acknowledge within 24 hours and resolve within 7 business days. Approved refunds reflect on the original payment method per Razorpay's settlement timelines (typically 5–7 business days).

6. Chargebacks

We strongly encourage you to contact support before initiating a bank chargeback — most disputes are resolved faster directly. Frivolous or fraudulent chargebacks may result in account suspension and recovery proceedings.

7. Contact

Refund queries: hello@upxme.in
Grievances: hello@upxme.in